We offer a 100% Satisfaction Guarantee on our products. If you receive your hair extensions and are not happy with how they look or feel you may return them to us for exchange or store credit (if applicable). We honor this for up to 7 days after purchase, Orders returned after 7 days will be sent back to the customer. Hair must be in the original state, the same as it was sent to you.
For altered products (bundles are unwrapped / extensions have been worn) ALL SALES ARE FINAL. We are a wholesale hair extension company and do not have large margins that might factor this into their retail pricing. This applies to both online and in store purchases.
All orders must be refunded to Store Credit only. Store Credit will be available immediately to your account. Please login with your email and password, If you need assistance and have yet to receive your credit please contact us (Credit has no expiration)
Not the style you were looking for and wanted to exchange to something else? No problem! Just send it back to us in it’s original state, not worn or unwrapped and we will send out your requested style.
Contact Us with any questions you may have about your potential return.
You can ship returns and exchanges to