We offer a 100% Satisfaction Guarantee on our products. If you receive your hair extensions and are not happy with how they look or feel you may return them to us for a refund (if applicable). We honor this for up to 7 days after purchase, Orders returned after 7 days will be sent back to the customer. Hair must be in the original state, the same as it was sent to you.
For altered products (bundles are unwrapped / extensions have been worn) ALL SALES ARE FINAL. We are a wholesale hair extension company and do not have large margins that might factor this into their retail pricing. This applies to both online and in store purchases.
Online orders cannot be returned for cash credit they must be refunded to their original form of payment or online credit only. Money should return to card in 1-3 business days. If you have yet to receive your refund please contact your bank institution.
Not the style you were looking for and wanted to exchange to something else? No problem! Just send it back to us in it’s original state, not worn or unwrapped and we will send out your requested style.
Contact Us with any questions you may have about your potential return.
You can ship returns and exchanges to